Returns

Returns

Right of withdrawal

Should the customer not be satisfied with the product or if the products sent do not correspond to those ordered, the purchase can be returned contacting customer service within 2 weeks (14 days) of the delivery of the product. The right of withdrawal can only be exercised by the person who made the purchase, not by other persons who may have received the delivery. The return of the products is subject to the acceptance of the product by AVB S.r.l. Our staff must secure that the product has not been used and has not suffered any kind of damage. The products will be shipped in their original packaging or, if damaged, in packaging of equivalent size and strength. We will make replacement or refund of the returned only if all these conditions are met. To make a return, please contact customer care with the following information:

Name
Lastname
Email address
Subject (indicate the order number)
Message (indicate the reason for return)