These General Terms of Sale relate to the remote purchase of products, by internet, from the website www.avbshop.com. The owner of the site is AVB S.r.l., P.Iva n° 09074980963.
All purchases of Products made through the Site by users who access it are governed by these General Conditions as well as by the Italian Consumer Code (D.lgs. nr. 206/2005), section II distance Contracts (artt. 50 – 67) and by the Italian rules on electronic commerce (D.lgs. 70/2003).
With the conclusion of the Purchase Contracts, according to the procedure, the Customer accepts and undertakes to comply with these General Conditions.
Prior to carrying out any purchase, the Client is therefore required to carefully read these General Terms that AVB S.r.l. it makes available to it in order to allow it to be reproduced and memorized in compliance with the provisions of art. 12, 3° paragraph of D.lgs. 70/2003.
AVB S.r.l. may amend the contents of these General Terms at any time and without prior notice. The General Terms published on the Website at the time a purchase is made by a Client will apply to each individual Purchase Agreement.
www.avbshop.com is website sells wine under AVB S.r.l. brand and multibrand.
All the Products on sale are illustrated in detail on the Website, in their respective sections, which are classified by Product category.
The visual display of Products on the Website, where available, has an approximate value only, and it is usually in the form of a photo image of the Products themselves, with the sole purpose to present them for sale, without any guarantee or commitment by AVB S.r.l. regarding the exact match of the image depicted on the Website with the actual Product; this specifically refers to the actual dimensions and / or colours of the Products and / or their packaging.
In case of a difference between the image and the written product specifications, the latter will always prevail.
The Client may purchase the Products in AVB S.r.l.'s e-Catalogue, which are illustrated in detail on the Website in the corresponding product category sections, as described in the relative product specifications posted on the Website, respecting the technical access procedures illustrated therein.
For the purchase of the Products the Customer must register on the Site by entering their personal details, following the instructions provided by the registration program, and must complete and send to AVB S.r.l. the order form in electronic format available on the site, following the instructions therein. Purchase orders must be accurately completed in their entirety. In the event that the customer does not want to register on the Site may in any case conclude the purchase procedure, but can not check the status of his orders and take advantage of discounts and promotions.
The Customer must enter the selected Products in the appropriate "Shopping Cart" and, after having reviewed and accepted the contribution for the delivery costs, can proceed with the purchase.
If the customer needs to change the purchase order or change some of the data contained in it must follow the appropriate modification procedure contained on the Site. In particular, the Customer will have the right to change the quantity of the Products he intends to purchase, adding or by deleting one or more Products from the Cart.
Once this operation has been completed, the Customer will display a screen containing the summary of the purchase order, including the delivery costs, with a request for further confirmation of the purchase procedure.
After viewing the summary, the customer must select the type of payment desired, ie credit card or PayPal, and send the order by clicking on the appropriate button.
The publication of Products on the Website constitutes an invitation to the Client to make an offer of purchase. An order sent by a Client has contractual value and implies complete awareness and acceptance of these General Terms.
Each Purchase Agreement stipulated between AVB S.r.l. and the Client shall be executed with the sending of the confirmation of the Client's order by AVB S.r.l. to the e-mail address of the Client. This confirmation message will indicate an "Order Number," to be used in all subsequent communications with AVB Sr.l. The message will reiterate, in addition to the information required by law, all the data entered by the Client, who agrees to verify its accuracy and immediately give notice of any corrections. Any extra costs incurred due to incorrect information which was not promptly reported will be the Client's exclusive responsibility.
Each order can be viewed by Customer on the Site, in your personal area, if he is registered, or by contacting the Customer Service AVB S.r.l., immediately after sending the order.
It is possible that occasional unavailability of the offered Products may occur, in this case, if the Products chosen by the Customer are not, in whole or in part available, the order will be sent with the products available after sending a communication to the Customer about the products not available.
AVB S.r.l. has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, in any capacity, even compensatory, in case of non-acceptance of the order.
In particular, AVB S.r.l. reserves itself the right to not accept orders and cancel orders that do not give adequate assurance of solvency or if – even after checking with the network that manages credit card payments – anomalies are found in the transactions and in the payment methods used by the Customer.
The Customer may at any time verify the contents of the purchase contracts concluded by accessing his personal area of the Website, if he is registered, or by contacting the Customer Service of AVB S.r.l.
All Product prices are clearly indicated on the Website and include VAT. Shipping expenses are displayed at the time of the order. The cost for each shipment may vary, depending on the shipping and payment methods as well as on the final destination and total order amount.
AVB S.r.l. uses, in cases of transactions with private parties, the possibility provided for by art. 22 c.1, n.1 of D.P.R. 633/72 e by art. 2, c.2, lett. 00 del D.P.R. 696/96, according to which there is no obligation to issue an invoice and to certify the fees by means of a ticket or receipt. Persons with a VAT number who wish to receive an invoice must fill in the "P.Iva" and "Codice Fiscale" input fields on the order form and request it in the "Comments on orders and delivery" field at the time of confirmation of order. The information provided by the Customer is valid for the invoice issue. No data variation will be possible after the invoice has been issued.
As detailed below in the respective points, payments by Credit Card and PayPal require an authorization and an immediate charge of the money at the time the Customer completes the order. Payment for the Products purchased is made by credit card or PayPal:
Online credit cards
The following credit cards are accepted: Visa, Mastercard, American Express, Diners Club. All information is transferred in encrypted form using the SSL (Secure Socket Layer) protocol. Data entry is done directly on the bank's website, thus ensuring maximum safety. The order amount is immediately charged to the card, within the limits authorized by the Customer, at the time of data entry and confirmation of their intention to pay the order. In case of cancellation the amount is not charged. At the placing of an order to the carrier, freight forwarder or otherwise to any person appointed by AVB S.r.l. for delivery, the invoice regarding the products purchased will be sent by e-mail, if requested.
PayPal, is a quick and secure payment system. Once the order is completed and PayPal is selected as the payment method, the buyer will be redirected to the PayPal website where they can access their account by entering their personal e-mail address and password, or if you do not have account, enter your credit card directly. By choosing to pay with PayPal the amount is charged directly to your credit card (Visa, Visa Electron, Mastercard, American Express) or prepaid card (PostePay) assigned. PayPal will send a confirming e-mail for each transaction carried out using this method. In case of cancellation the amount is not charged. At the placing of an order to the carrier, freight forwarder or otherwise to any person appointed by AVB S.r.l. for delivery, the invoice regarding the products purchased will be sent by e-mail, if requested.
AVB S.r.l. agrees to deliver the Products without undue delay and in any case within 30 days from the execution of the Purchase Agreement. Products are delivered by way of courier, and delivery times vary depending on the place of destination. In any event, the delivery dates indicated at the time the order is placed are approximate.
AVB S.r.l. ships to all countries indicated on the Website, and delivery is made without an appointment.
No responsibility, for any reason, may be charged by the Customer to AVB S.r.l. in case of delay in the order or delivery of the Products listed in the Purchase Contracts.
The ordered Products will be sent to the mailing address specified by the Client. Once AVB S.r.l. has turned over the products to the courier, the Client will receive an e-mail confirming the shipment.
Deliveries are made from Monday to Friday, during normal business hours, except on national holidays, according to the terms and conditions set forth by the courier chosen by the Client. The delivery is deemed to have been completed when the Product is made available to the Client at the address specified on the order form. In case of not-delivery due to absence of the recipient at the specified address, the courier will send a warning email and attempt a new delivery in the manner established by these. If you can not run the new delivery for the absence of the recipient, the Customer Service will attempt to contact the customer to schedule a later delivery. In the event that a Customer Service fails to contact the customer for the next 14 days or in case of further impossibility of delivery to the addressee is absent, the products covered by the order will be returned to AVB S.r.l. Once 30 days have elapsed from the date the Products listed in an order were returned to AVB S.r.l. because it was not possible to complete the delivery, the Purchase Agreement will be terminated and the order cancelled pursuant to art. 1456 c.c. AVB S.r.l. will then proceed to refund the amount paid by the Client, net of the costs incurred to return the Products and of expenses for their storage at the facilities of the courier in charge of their delivery.
Termination of the Purchase Agreement and the amount of the refund will be notified via e-mail. The refund amount will be credited on the payment method used by the Client for the purchase. In the event that, before the 30 days period elapses, the Client once again requests to receive the purchased Products, AVB S.r.l. will proceed with the new delivery after debiting the charges for this new delivery as well as the costs for returning the Products to AVB s.r.l. and the storage fees.
At the time of delivery of the Products by the courier hired by AVB S.r.l., the Client is required to carefully check:
a) That the product is intact and the packaging is not damaged or otherwise altered.
b) That the number of pieces delivered corresponds to what is indicated in the transport document.
The Client must immediately report any damage to the tamper-proof label, to the packaging or to the Products or if the number of units / packages or indications do not match, by contacting AVB S.r.l.'s Customer Service, indicating the order for which these problems occurred.
Events outside the reasonable control of the parties, including but not limited to unavailability of means of transportation and unforeseen or unavoidable events that result in a delay in deliveries or make deliveries difficult or impossible or cause significant increases in AVB S.r.l. delivery expenses, will give the latter the right to split up, resend or cancel the order, in full or in part, or to cancel the Purchase Agreement. In these cases, AVB S.r.l. must immediately inform the Client of its decision by sending an e-mail to the address provided by Client, with the Client only being entitled to a refund of any sums already paid, excluding any other claims against AVB S.r.l. for any reason.
Any discount coupons or promotional codes may be entered when the cart is consulted, before the Customer completes the order. The system will automatically change the total order amount, deducting any discounts or allowances.
Coupons can be used together with other commercial initiatives only where the possibility to do so is explicitly indicated.
The Client has the right to terminate the Purchase Agreement within two weeks (14 days). (Withdrawal period).
The withdrawal period expires after two weeks (14 days) from the day on which the Customer or a third party other than the carrier and designated by him acquires physical possession of the goods, or in the case of a contract relating to multiple goods ordered in a order only and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by him, acquires the physical possession of the last good.
Refer to this information in the special section called "RETURNS" for exercising the right of withdrawal.
The Client can not in any case exercise the right of withdrawal in the case of goods that have been opened and used after delivery.
The products offered on the Site comply with national and Community legislation. The images and colors of the Products published on the Site may differ from the real ones due to social settings of the systems and / or the tools used for their display.
In case of lack of conformity of products purchased from the description published on the Site and in case of failure or faulty product, you are entitled to a refund or immediate replacement of goods not in conformity, after sending an email using the form in the section Customer care.
A communication from AVB S.r.l. staff will follow, indicating the methods of reimbursement or replacement, which could take place at the discretion of the customer, even through good discount on your next purchase at the higher value of the goods to be refunded, excluded any further liability of AVB S.r.l., for any reason.
In any case, the provisions concerning the legal guarantee of conformity of the goods, as provided for by the Italian Consumer Code (D.lgs. 206/2005, Parte IV, Artt.102-135) are reserved.
All communications or claims from Clients to AVB S.r.l. relating to Purchase Agreements can be communicated using the tools within the Site.
These General Terms as well as any other contract entered into with the Client are governed by Italian law, without prejudice to the application of Community legislation and international treaties, when they are applicable, as well as national legislation to protect consumers.
Any dispute concerning the interpretation, execution, validity or effectiveness of these General Conditions and of any contract entered into with the Customer will be competent, on an exclusive basis, the Court of Milan.